If you need to exchange an item, send us an email at games - if you purchase a game, and it does not work, then bring it back for a refund (mail it back if you purchased online). We only replace items if they are defective or damaged. Please allow 5 business days after we have received your item(s) for this process to complete. We do not give cash/credit refunds for items purchased with in-store credit.
If the return is accepted, then your refund will be processed, and a credit will automatically be applied to your site account, credit card, or original method of payment. Once we have received your returned item, we will inspect it and notify you by email if we accept the return. If you are in our system, this process is made much easier, so we encourage everyone to sign up. You must provide your receipt (physical or digital) and your order number to receive a refund.
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If we decide that a return for an in-store purchase is appropriate, we will refund the full value of the item. Depending on the item(s), you may be responsible for shipping fees. If this is the case, please contact us via the email provided at the top of this page, and we will do everything we can to make it right. We only hire humans at A&H Games, so it is possible that items will be received in less than desirable condition. Unfortunately, if you are buying physical products online, then you do not have the luxury of inspecting the items yourself. Any returns for in-store purchases are allowed at our discretion. In general, all sales are final for in-store purchases. If you have any questions, please call or email us with your order number:įor in-store purchases, we do not offer returns on card singles, TCG accessories, board games, or other items that you can fully inspect before purchasing. To return an item, please send the following address: Make your purchase assuming that the sale is final. Outside of these circumstances, accepting returns is left to our discretion. Please remember it can take some time for your bank or credit card company to process and post the refund too.We generally do not accept returns except under specific circumstances. If approved, you’ll be automatically refunded on your original payment method.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, ALL SEALED PRODUCTS AND SINGLES CAN NOT BE RETURNED. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. EXCHANGE OR RETURN ON UNOPENED SUPPLIES ONLY
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